我失聲了！可是，卻很感恩。

3/1 星期一。

一大早，打開 e-mail 信箱，看到老闆的工作安排，心理著實有一點不高興：把我的工作都交出去給其他同事。
而最近的一個活動是星期三，我預備好了，卻不是以主持人的身分參加。
老闆說要我擔任教練，幫助其他同事一起成長 --- 我當然知道是怎麼回事。
但就是覺得很糟。

3/2 星期二。

一大早，失聲了！
原本還在盤算著要怎麼跟老闆爭論，從薪資結構、工作內容，到生涯規劃...
然後讀《活潑的生命》讀到「出於勉強的順服」與「出於愛的順服」--- 忽然間，我好像懂了...
然後我就笑了。

原來，上帝要我安靜，不要再多說什麼了。只要求告耶穌，他就會把該賞賜給我的給我。

於是，帶著愉快的心情來上班。
值得提醒自己的一天。

IDEO 的徵人啟事：

IDEO helps companies innovate. we design products, services, environments, and digital experiences for organizations seeking new ways to provide value for their customers.

IDEO creates visible and tangible strategies for innovation and executes all aspects of design and development, from conception through production.

Position Summary:

We are seeking a mid-level creative production coordinator to join our shanghai location. 

Candidates should have 4+ years of experience, supported by strong visualization and prototyping skills, be comfortable working in multidisciplinary teams and display excellent communication skills.

Prototyping and production skills are essential, as well as a passion for design and typography. 

This role is a part of the shanghai operations team focussing on producing the communications expressions for projects across the location.

Candidates should be a great team-player who is committed to providing a world class results for all communication outputs working alongside other team members from the communications discipline and across the shanghai location.

Candidates must have the following core skills in graphic design prototyping tools across a variety of media (print and online) including proficiency in indesign, illustrator, photoshop, (aftereffects, flash or director a plus).

Very good english and mandarin.

Candidates should demonstrate an ability to work and create production-ready artwork across a range of projects, from identity design to print collateral and packaging to online experiences.
 

All candidates must send a portfolio or work samples along with their inquiries.
 

Additional areas of skills and perspectives are listed below.

1. visual design sensitivity candidates for this position know the difference and spot the difference between good and great work and they should demonstrate excellent typography skills, a keen understanding of systems, and an eye for detail.

2. prototyping skills successful applicants for this position understand that you succeed sooner by trial and experiments. understanding of prototyping methods at different levels of fidelity. applicants should feel comfortable throughout all phases of a project, from translating verbal ideas into visual concepts through design development and refinement to production-ready artwork. help with the production of project reports and other collateral including plotting, printing and binding.

3. team skills successful candidates must believe that better work is accomplished through collaboration and be able to effectively share their point of view and expertise. they should possess the ability to inspire teams through collaboration as well as direction, vision and planning. they should be highly organized with an ability to multi-task and manage multiple deadlines. working closely with the design teams to ensure projects stay on track and meet underlying goals. collaborate with other members of the support community to connect the project teams to the support resources needed.

4. experience ideally work experience or experience working for a creative consultancy or strong brand focused company developing products or communications for the Chinese market. design of screen based / on-line media is a plus.

To Apply

Please visit our website at http://www.ideo.com/culture/careers/ to submit your cover letter, resume, and portfolio.

Your cover letter should explain why you are a good fit for this role.

Your resume should include your education, experience and interests.

Your portfolio should contain 4-5 unique and innovative designs that represent your point of view in design.

恩典助道會 2009 退修會

Vocabulary and phrase - September-20~26

Flop


vi. (不及物動詞 intransitive verb)
1. 拍動;搖晃[Q]
   The fish were flopping about in the bottom of the boat.
   那些魚在船底撲騰著。
2. 撲通落下(或倒下)[Q]
   I flopped down on the couch.
   我噗地倒在長沙發椅上。
3. (作品、演出等)失敗
   She flopped as a stage actress.
   作為一名舞臺演員她失敗了。


vt. (及物動詞 transitive verb)
1. 撲通放下;使撲通落下
2. 拍(翅);翻動


n. (名詞 noun)
1. 拍擊聲;撲通掉落(的聲音)[S]
   He fell with a flop into the water.
   他撲通一聲掉進水裡。
2. (作品、演出等的)失敗[C]
   Because the acting was dull, the film was a big flop.
   由於演出死板,那部電影徹底砸鍋。
   The marketing campaign was a flop. The product didn't sell.
   市場宣傳徹底失敗,產品賣不出去。
   The play was a flop.
   這齣戲是個失敗。


ad. (副詞 adverb)
1. 撲通一聲地
2. 恰巧

Cornfield    n. (名詞 noun)[C]

1. 【美】玉蜀黍田
2. 【英】小麥田;種穀物的田地

朋友 J 問史蒂芬先生：「我的單位被老闆要求進行新產品的發想，有沒有好的流程或方法？」
史蒂芬先生實在沒時間 support，加上 J 是受過 facilitator 的訓練，
於是，史蒂芬先生建議 J 可以試一試三個步驟：

1. Branstorming for S.E.T factors 
2. Consolidate, from S.E.T. to POG
3. Scenario Check
   

後來聽 J 說，效果還不錯。

香蕉共和國 (Banana Republic) 徵才 (Customer Experience Manager) 的條件

CUSTOMER EXPERIENCE MANAGER

Date: 2009-10-21, 6:40AM EDT

Banana Republic in the Northshore Mall is hiring for a Customer Experience Manager. The position is a full-time, and is comparable to most organizations Assistant Manager/Co-Manager positions depending on the complexity of the company. All applicants must have at least 3 years minimum retail management experience in the assistant manager and/or general manager role.

GENERAL SUMMARY:

The Customer Experience Manager owns the employee experience within their Center of Excellence. The Customer Experience Manager drives the shopping experience by managing sales generation, customer engagement, and all sales floor operations. The Customer Experience Manager is responsible for translating the business plans and strategies developed by the General Manager into day-to-day implementation plans and actions for teams. The Customer Experience Manager role models Gap Inc. Purpose Values and Behaviors in all actions and interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

‧ Implements action plans to improve key performance indicators to maximize business opportunities
‧ Assesses the effectiveness of the supervisor team and Center of Excellence staff by providing the appropriate level of performance feedback
‧ Reviews and adjusts Personnel Management and Daily Payroll Planner schedule to ensure appropriate floor coverage to complete all workload and to maximize sales
‧ Provides in the moment feedback to staff to maximize sales
‧ Ensures hallmark customer experience by assessing interactions on the sales floor and in the fitting room
‧ Executes focal process for sales and sales support employees
‧ Creates development and training plans for direct reports
‧ Creates hiring plans for Center of Excellence
‧ Hires, trains, develops and supervises Center of Excellence Supervisors and some of the sales and sales support team members
‧ Recruits from a diverse applicant pool
‧ Provides GM with feedback on Center of Excellence team members
‧ Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal
‧ Promotes community involvement to drive brand awareness and loyalty
‧ Fosters customer centric culture by recognizing and rewarding team
‧ Ensures optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal
‧ Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure
‧ Prepares and analyzes LOD tracking sheets to optimize Peak Hour opportunities
‧ Plans and executes ISFY, Welcome to Gap Inc and other training
‧ Provides on-the-job training to new employees within Center of Excellence
‧ Manages and motivates Customer Satisfaction Scores
‧ Communicates and manages floor coverage as LOD
‧ Responsible for employee files and audit compliance

ORGANIZATION RELATIONSHIPS:

‧ Reports to General Manager
‧ Interacts with all levels of field and HQ management
‧ Supervises some sales and sales-support work center staff

REQUIRED QUALIFICATIONS
Knowledge, skills and abilities:

‧ Knowledge of in store systems, policy and procedure
‧ Ability to be analytical, problem solve and manage projects
‧ Effective written and verbal communication skills
‧ Ability to interact cooperatively and work as a team towards a common goal
‧ Detail oriented and results driven
‧ Ability to appropriately deal with employees and customers
‧ Ability to follow all policies and procedures
‧ Ability to prioritize and effectively manage time

Minimum experience:

‧ Minimum 3 years retail experience with emphasis on store operations and/or customer service

Physical Requirements:

‧ Ability to travel as required
‧ Ability to work nights and weekends as appropriate to schedule requirements
‧ Ability to lift and carry 30lbs
‧ Ability to maneuver around sales floor, back room and office areas

《Chasing the Rabbit》狡兔智慧學

Chapter-5



Capability 1:


Capability 2:

The discipline of testing and learning sooner, faster, and cheaper was carried out in many ways.
(In later chapters we'll see how Toyota makes just such a commitment to use high-speed, low-cost pilot and trials.)

The purpose of having detailed write-ups, diagrams, and models was to ensure that competing and complementary views were well represented. Rank, personality, and assertiveness were mot going to determine a decision. The data, coupled with the best collective understanding of a situation, would do that.

One must create the ability in his staff to generate clear, forceful arguments for opposing viewpoints as well as their own. Open discussions and disagreements must be encouraged, so that all sides of an issue will be fully explored. Further, important issue should be presented in writing. Nothing so sharpens the thought process as writing down one's arguments. Weakness overlooked in oral discussion rapidly become painfully obvious on the written page.


Capability 3: Spreading Lessons Learned to the Whole Organization

In high-velocity organizations, people do not learn only for themselves. They learn for their colleagues as well. The experiences of an individual contribute to the experience of the many.

Whatever is learned when a problem is seen, swarmed, and solved right where and when it occurs is incorporated into the scripts and specifications to which it applies. Of course, this can only be done if all the assumptions, expectations, and procedures are explicit and available. It would never work if the new knowledge had to be diffused by word of mouth through a complex workplace, never mind a complex constellation of workplace that might well be scattered over several continents and oceans.

Underscores the smaller problems in an effort to prevent significant ones.

Capability 4: Leading by Developing Capabilities 1, 2, and 3 in Others

What is a leader's job? It's common to say that the leader sets goals by dint of his or her greater authority and wider perspectives, decides how scarce resources will be allocated among competing priorities, and sets the emotional tone of a particular situation.


But in high-performancing organizations, the leader has two other critical roles. He or she is responsible for determining not only what gets don, by setting goals and allocating resources, but also how things get done, by shaping the company's processes and systems. Of course this isn't a one-man or one-woman job, and no one can be leader forever, so he or she must also develop in others the skills needed to lead complex operations.

User Centred Design Consultant - London

倫敦的一家設計公司要雇用 User-Centered Design Consultant，看看他們開的條件：

We are now looking for some exceptional people to join our team here in central London.

ABOUT YOU

- Experience & Education: you must have at least 2 years experience working in a commercial, hands-on usability/UCD role, preferably as a consultant. You will also probably have a formal UCD, HCI, Product Design, Industrial Design, Design Strategy or similar degree-level qualification (ideally at Masters or PhD level).

- Methodological skills: you need to have hands-on experience of designing and running user tests and analyzing the results. Experience of other user research methods such as ethnography, contextual inquiry, diary studies, expert walkthroughs, card sorting, stakeholder requirements capture, task analysis, wireframing and prototyping would be good. The more, the better, is the point here.

- Analysis and Design skills: you must have experience in gathering data from tests or other user inputs, and developing this into real insights and then into a set of specific actionable recommendations at both strategic and design levels. You should understand how to make your findings and recommendations stick ? how you communicate findings is sometimes as important as the findings themselves.

- Consultancy skills: you must be able to behave professionally and confidently with clients at all levels and in all situations. Charisma and an ability to present yourself and your work in a calm, clear and engaging manner are essential.

- Personal skills: working in a small company, you will need to be part of the team and be willing to pitch in and help with anything and to contribute positively to the culture.

- Passion: If you don't love your field of work and feel genuinely excited, in a slightly nerdish way, by elegant designs that fit into people? lives then you won't fit in at Amberlight. If you like designing and making things, coming up with new ideas and tools to convert people to the gospel of user-centred design and you are obsessive about keeping up to date with the latest thinking and research in the field then Amberlight may be just the place for you.

- Other skills and stuff: If you can speak other languages, have lived in other countries, have done odd things in your life, know how to strip down and rebuild a PC, a bike, a motorcycle, or a sewing machine, or how to make an arduino, a ZX Spectrum, a drum kit, a pair of knitting needles, Logic, SQL, PHP, Flash, Axure or anything else cool do your bidding, please tell us about it on your CV or cover letter.

9A09 摘錄 《Chocolates on the pillow aren't enough: reinventing the customer experience》只有服務是不夠的

In today's world, organizations of every kind - not only business but also government agencies, cultural institutions, and not-for-profit groups - are experiencing huge difficulties in attracting and retaining clients.

Competition is intensifying, consumers are becoming more and demanding, and old ways of creating customer loyalty have lost much of their impact.

And with the communications media becoming ever more interactive and fragmented, it is becoming harder and harder for organizations to convey a strong and convincing message to the general public.

In this difficult environment, offering a good product or a useful service is no longer enough.
Today's consumers are looking for something more - relationship with an organization that will truly enrich their lives.
As a result, organizations are discovering that the only sure way to establish strong and lasting connections with their clients or customers is by providing them with experiences that are unique, memorable, delightful, comfortable, and deeply rewarding.
And this is exactly what the best hoteliers have always specialized in doing.

Two Questions for Feedback

2 個在 Workshop/Meeting/Work-Out 最後要得到 Feedback 時可以問的問題：

1. What I Liked About the Session 
2. What Would Make the Session Perfect